PRODUCT CATALOGUE

The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. The service catalog includes information about goods (models) and services. A model may be listed more than once if the model is available from multiple vendors.

Keep the following in mind when working with product catalog:

  1. A product catalog item can be linked to multiple vendor catalog items or a single model.
  2. A model can only have one product catalog item.
  3. A vendor catalog item can only have a single product catalog item.

Asset managers use the product catalog as a centralized repository for model information. A detailed and well-maintained product catalog can coordinate with service catalog, asset, procurement, request, contract, and vendor information.

The product catalog is available starting with the Calgary release. Models are included with the Asset Management application.

Menus and Modules

Product Model Categories:


All Models: lists all models, including hardware, consumable, bundled, software, and application models.

  • Hardware Models: lists all hardware models, such as computers, servers, and racks.
  • Consumable Models: lists all consumable models. Items such as computer mouse devices and keyboards are often tracked as consumables.
  • Bundled Models: lists all bundled models. A bundled model can be a set of items, such as a laptop, keyboard, and monitor, tracked as a group.
  • Software Models: lists all software models, such as individual software programs and software suites.
  • Application Models: lists all application models. An application model contains products scheduled for release through the SDLC application.
  • Contract Models: lists all the default contract models from Contract Management. This module is used to make queries more efficient and is not intended for user configuration. The best practice is to create or modify contract models through Contract Management. This module is available starting with the Eureka release.
  • Work Order Models: lists all the work order models. This model is used in work management as a template to create work orders automatically. Activating work management adds this model to the Product Catalog application menu starting with the Eureka release.
  • Work Task Models: lists all the work order task models. This model is used in work management as a template to create work order tasks and part requirements automatically. Activating work management adds this model to the Product Catalog application menu starting with the Eureka release.

Catalog Definition


  • Hardware & Software Items: lists all hardware and software items published to the product catalog (and, by default, to the service catalog).
  • Vendor Items: lists all goods available from different vendors.
  • Vendors: lists all companies identified as vendors.

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